Submit a service request and an Integra representative or authorized dealer will follow up to assess your cover and determine the next step.
A complete submission gets you a faster, more accurate response from our team or your local dealer.
Note the specific symptom: what the cover does (or doesn't do), when it started, and whether the issue is consistent or intermittent. Include the cover's approximate age if you know it, and the name of the dealer who installed it.
A close-up of the affected area and one wide shot showing the full cover and surrounding track. Clear photos let our team assess the issue before following up — and often eliminate a service visit.
Integra covers carry a 20-year mechanism warranty and a 7-year Aegis fabric warranty. Review your warranty documentation before submitting so you know what is covered. Questions about coverage can be included in your request.
Complete the form below. An Integra representative or authorized dealer will follow up within one business day.
Attach a close-up of the affected area and one wide shot of the full cover. JPG, PNG, or HEIC accepted. Maximum 10 MB per file.
Prefer to call? (865) 281-1746 — for urgent issues like a cover that won't open.
An Integra representative or authorized dealer will follow up within one business day to assess your cover and determine the next step.
Integra covers carry two separate warranties:
Your dealer-issued documentation is the binding warranty record. Submit your request and our team will confirm coverage for your specific cover.
Our team reviews the issue description and photos, typically within one business day.
An Integra representative or your local dealer follows up to confirm the next step — remote guidance, a parts shipment, or an on-site service visit.
We work to get your cover back in operation as quickly as possible, within the terms of your warranty.
If your cover is stuck open and your pool needs to be secured, call us directly rather than waiting for a form follow-up.
(865) 281-1746Available Monday–Friday. For after-hours emergencies, please leave a message and we will return your call the next business morning.
Answers to the questions we hear most often about service, repair, and warranty claims.
The 20-year mechanism warranty covers the all-stainless steel mechanism components — including the drum, drive shaft, and housing — against defects in materials and workmanship. Coverage runs from the original installation date and is tied to the cover installed at the original address.
The warranty does not cover damage caused by improper installation, misuse, unauthorized modifications, or normal wear on consumable parts. Your dealer-issued warranty documentation is the binding record for your specific cover.
The 7-year Aegis fabric warranty covers the 18-oz, acrylic-coated, UV-stabilized vinyl against delamination, UV-related degradation, and heat-seal separation under normal use. It does not cover physical damage from sharp objects, chemicals applied directly to the fabric, or damage caused by failure to maintain the cover or pool according to the installation instructions.
Submit a service request with photos and a description of the issue. Our team reviews each submission and determines whether it falls within warranty coverage — you do not need to self-assess before submitting. Bring your original purchase documentation if you have it; your dealer's records are the primary reference.
Call us directly at (865) 281-1746. For a cover that won't open or close, a phone call gets you to our team faster than waiting for a form follow-up. Do not force the cover manually or attempt to disconnect the mechanism — this can cause additional damage and may affect warranty coverage.
Most service calls are completed in a single visit, typically within two to four hours depending on the issue. Parts availability and travel distance for your local dealer can affect scheduling. Our team will give you a time estimate when they follow up on your request.
Some routine replacement items can be shipped to your authorized dealer for installation. Parts are not sold directly to homeowners — service is handled through your installing dealer or an authorized Integra service technician. Include your issue description and photos in your request and our team will advise on the fastest path to resolution.
If you don't know your installing dealer or need a local service technician, use our dealer locator to find an authorized Integra dealer near you.